Privacy notice
This notice describes the personal information used when you contact or order from Achioku Foods Ltd.
Information you choose to send
When you contact us through WhatsApp, Facebook or another channel, you may provide your name, telephone number, business details, delivery location, order requirements and messages. We use this information to answer enquiries, prepare quotations, fulfil orders, keep business records and resolve problems.
Your account, cart and reservations
The cart is stored locally in your browser during your visit. If you create an account or place a reservation, Achioku Foods receives the products, quantities, payment method, contact details and account details you enter so we can hold stock, approve payment, provide collection codes and manage order records.
Wholesale and supply enquiries
If you send a wholesale, retailer, producer or catering enquiry, we store the business name, contact details, location, products, quantities and message you provide so we can respond, quote, follow up and keep business records.
Website analytics
We record anonymous page and product activity so we can understand whether people are visiting the site and which products are useful. The analytics do not store your name, email, phone number or full IP address. We keep page path, rough country, device type, referrer website and visit time.
Promotional messages
We will only use your email, SMS or WhatsApp details for offers, restock alerts and promotional messages where you have agreed to receive them. You can ask us to stop promotional messages at any time. Order and reservation messages are separate from promotional messages.
Sharing and retention
Information may be shared with suppliers, couriers, payment providers and professional advisers only where needed to provide the service, comply with law or protect legitimate business interests. Records are kept only for as long as needed for those purposes and applicable tax or legal requirements.
Your choices
You can ask about the personal information we hold, request correction and exercise other data-protection rights where they apply. Contact us through WhatsApp at +44 7438 509768. You may also raise a concern with the UK Information Commissioner’s Office.
External services
Links to WhatsApp and Facebook open services with their own privacy practices. Future online payment services will be identified before they collect payment information.