Returns & problems with an order
We want goods to arrive as agreed. Contact us promptly if an order is damaged, incorrect or not as described.
Report a problem
Message us on WhatsApp at +44 7438 509768 as soon as possible. Include your name, order details, a description of the problem and photographs where relevant. Prompt reporting helps us investigate delivery damage and shortages.
Do not return food without contacting us
Food safety and product integrity are important. Please wait for return instructions before sending anything back. We may arrange collection, replacement, credit or refund depending on the product, its condition and the terms of the order.
Change of mind
Cancellation and return rights can differ for consumers and business customers and may be limited for perishable goods or sealed goods that are unsuitable for return after opening. We will explain the applicable terms when confirming the order. Your statutory rights are not affected.
Business and wholesale orders
Returns for trade, catering, pallet and other business orders are governed by the terms agreed in the quotation or invoice. Please check quantities, pack sizes and delivery requirements before accepting the quote.